Returns are quick, easy, free and flexible this holiday season! Purchase your gifts with total peace of mind: if you order between the 27 November and 22 December, you can request to return an item up to 14 January 2018.

For any orders made from 23 December, the standard timeframe for returns applies.

You have 14 days from when your order was delivered to request a return, whatever the reason.

The product must be returned in exactly the same condition in which you received it: unworn, unwashed, not modified in any way and with all of its labels and accessories.

Sorry, but you cannot currently request changes. If you need to change the size or colour, you can return the products for free and make a new purchase.

You have 14 days after receiving the order to request a return and an additional 14 days to return the products. The procedure is quick and easy and delivery is completely free.

As a Registered User you can send us your return request directly from your My Marella account:

1. go to your profile page
2. 2. Access the "My Orders" section, select the order containing the product you want to return and click "Request Return". When carrying out this request, you will be able to specify the date and time that you want the courier to come and collect your package. Make sure that no more than 14 days have passed since you requested to return the item.
3. be sure to protect the products by choosing a box of an appropriate size

N.B. If you decide to return products from the same order at different times, you must start a separate return procedure for each request and comply with the instructions provided herein in each case. 
 

We will send you an email with a Tracking Number so that you can track your return as soon as your package arrives at the GLS office responsible for deliveries to our warehouse.
Your package will be taken care of by the Quality Control Department and necessary checks will be carried out. If successful, after a few days you will receive an email confirming that your refund will be issued.

If your return fails these checks, our Customer Services department will contact you.

Remember that the return package can only be collected from the country where you received your order. If shipped from a different country, it will be blocked by customs.
Finally, if you want to use a different courier, you will be charged for the delivery costs. We recommend that you choose a trackable delivery service, so that you can trace your package at any time.

You have 14 days after receiving the order to request a return and an additional 14 days to return the products. The procedure is quick and easy and delivery is completely free.

As an unregistered user, you will need to contact our Customer Services Department by phone or email. Once you have made your request:

1. When carrying out this request, you will be able to specify the date and time that you want the courier to come and collect your package. Make sure that no more than 14 days have passed since you requested to return the item.
2. you will receive a return confirmation mail
3. be sure to protect the products by choosing a box of an appropriate size
 
Remember that registering for a My Marella account allows you to request a return even easier and faster.

N.B. If you decide to return products from the same order at different times, you must start a separate return procedure for each request and comply with the instructions provided herein in each case. 

We will send you an email with a Tracking Number so that you can track your return as soon as your package arrives at the GLS office responsible for deliveries to our warehouse.
Your package will be taken care of by the Quality Control Department and necessary checks will be carried out. If successful, after a few days you will receive an email confirming that your refund will be issued.

If your return fails these checks, our Customer Services department will contact you.

Remember that the return package can only be collected from the country where you received your order. If shipped from a different country, it will be blocked by customs.
Finally, if you want to use a different courier, you will be charged for the delivery costs. We recommend that you choose a trackable delivery service, so that you can trace your package at any time.

In the case of any kind of defects you can return the item easily.

If you are a registered user, log in to your My Marella account, go to My Orders, select "Request Return" and specify your problem.
If you are not a registered user, please contact our Customer Services Department.

After we have received your returned item and have checked the damage, we will forward the refund request. Please note that we cannot accept articles that are not in the same condition in which you received them. We will update you regularly by email until we confirm the refund.

As soon as your return package is delivered to our warehouse, the Quality Control Department will carry out the necessary checks. If successful, we will send you an email to confirm your return and refund. After a few days you will be able to check if you have been credited with the refund.